Job description - Housekeeping Wardens 2024 (Couple or 2 people)
The South West’s leading privately owned holiday resort is recruiting for housekeeping wardens for our hire fleet accommodation.
Do you want to make the difference between a great holiday and a fantastic holiday? Are you hard working and passionate to provide an excellent service?
This position is suitable for a couple (2 persons). You will work together and be responsible for the upkeep and on-going appearance of your allocated hire fleet caravans that are rented to our holiday guests.
Being a Warden on a holiday resort requires you to be multi-skilled, adaptable, a problem solver and always happy to help our guests.
You will be at the centre of the guest experience, making sure their holiday home is ready for them and checking that they have everything they need and responding to their needs during their stay.
Holiday Resort Unity is a family-owned holiday resort, providing holidays for over 75 years. We are a large 4* holiday resort and visitor attraction. We have been featured on the last series of Chanel 5, Happy Campers.
Main duties of housekeeping wardens include
Primarily you will be working within our hire fleet accommodation but you will support our wider team on non-change over days such as our camping fields and public venues.
Change over days (mainly Monday & Fridays) – Duties include departure tasks – such as bedding and rubbish removal. Accommodation checking after the units have been cleaned by a cleaning contractor, checking for excellent standards requirements as per the incoming arrival report and complete safety checks.
Meeting guests on arrival and explaining how the appliances within the unit work to assist them with having a great stay.
Responding to guest queries within their accommodation such as faults, basic maintenance, electric trips etc.
Non change over days will involve preparing bedding packs for next arrivals and deep cleaning of the units periodically including the outside appearance of the units, litter picking, strimming within your allocated area. You can also expect some accommodation cleaning to be undertaken on mid-week change overs. You will also assist our camping teams during their breaks or days off and our public venue cleaners as required.
Hot tub testing – full training provided.
A task rota is completed and organised for each day so that you will know what you will be doing.
This is a full-time seasonal position working as part of a team to achieve high standards of customer care. You must have a flexible approach and expect to cover a lot of steps in a day and get great satisfaction from a job well done from interaction with our guests. Changeover days are long and busy.
You will need to be a team player and enjoy working with the public inside and outside in all weathers. Applicants must have previous customer facing experience, be flexible and willing to learn and adapt to park life. You will find this a very satisfying customer facing role
Salary: If you require company accommodation this will be in a static caravan (with no bills to pay), the weekly salary for this role is £399 per person per week, paid monthly. This is worked out as 38 hours per week paid at 10.50 plus the accommodation offset rate which is set by the government and works out to be 6 hours per week (44 hours in total). If you do not require accommodation then you will receive an hourly rate of £10.50 per hour per person for all 44 hours worked, paid monthly. Note these rates are 2023 rates and a higher rate will be paid from 1 February 2024.
Hours: 5 day working week including evening shifts until 8pm.You would both have the same days off each week. You will work an of average of 44 hours per week across your contract which may fluctuate up or down based on the business needs but is managed over the length of your contract.
We offer some fantastic #teambrean benefits: –
· FREE gym membership
· FREE swimming pass
· FREE entry into Brean Play if you have children/grandchildren
· FREE online perks which include retail, travel and dining discount cards
· FREE car parking
· Full induction and training
· Over 1/2 price discounted golf membership.
· Competitive salary paid monthly. (Cash advance offered to get you through to your first pay)
· Monthly team member award
· Annual Team Brean Awards
· Team member food & beverage discount scheme. (50%) off
· 24-hour Employee Assistance Helpline for any personal, health, family & finance assistance and access to our online portal.
· 20% discount off birthday party packages at Brean Splash/ Brean Play or Wedding package at Brean Country Club.
· Formal training & career development
· Refer a friend scheme
· Long service awards recognising milestones in five-year steps
· After 6 months we offer a FREE holiday for friends and family on our Resort
A full driving licence is required to travel around our large resort.
Training will be provided in all aspects of the role including health and safety. We also aim to train up at least one from each couple as an appointed first aider.
Varying start dates, from February to March 2024. Seasonal contract until end of November/ mid December 2024. New contract will then be offered from February 2025 subject to performance.
Interview process: Selected applicants will be required to attend a recruitment morning on Saturday 9th December, by invitation only.
Accommodation is provided in a static caravan for no additional charge and this is included as part of your overall salary package. Gas, electric, water included.
Holiday Park Description
The South West’s leading family owned and operated Resort. 4* Resort spread over 250 acres. Includes 600 touring pitches spread over 3 coloured fields. 150 hire fleet static caravans and 600 privately owned static caravans. Facilities include 18 hole golf course, fun park with over 30 rides, indoor and outdoor pool complex, ten pin bowling, arcades, play area, fishing lake entertainment complexes. Open from February to November each year.