Job description - Site Manager
Are you looking to work for an organisation focused on delivering the best customer experience for our campers? At the Camping and Caravanning Club, we’re known for our friendly welcome, both to campers and fellow team members. Don’t just take it from us though, in our most recent staff survey in June, 99% of our Campsite Managers said their team were committed to customer satisfaction, and 94% agreed it was a friendly place to work.
Founded in 1901, The Club is the oldest and largest in the world for all forms of camping. We operate a network of more than 120 UK campsites in some of the most picturesque locations across the UK.
We are now welcoming applications to become Campsite Managers for our 2022 season.
If you have a passion for the great outdoors, team development, and providing exceptional customer service and have experience of running a campsite or a background that could transfer into holiday or leisure accommodation, you could be working in the fresh air, surrounded by beautiful scenery next year.
As a Campsite Manager with The Camping and Caravanning Club you’d be responsible for ensuring that all campers enjoy their stay in safety, managing the day to day operations and staff on site, while providing excellent customer service.
We’re looking for applicants that:
- have their own caravan or motorhome to live in on site for the duration of the contract.
- will ensure site facilities and services are available, operational and maintained to a high standard, following all health and safety requirements.
- can implement and interpret policies to the benefit of all campers, through a friendly, flexible and fair attitude and approach.
- can inspire Site Staff to work together as a team, fostering collaboration, and promoting an environment of mutual trust and respect.
- are able to lead a team in order to deliver an exceptional customer experience.
possess a standard of IT proficiency in order to produce reports, rotas and take bookings
Campsite Managers are crucial to our customers and the success of our organisation. These are varied posts and involve everything that goes with keeping a campsite safe, clean and an enjoyable place for people to stay.
The posts can be challenging, especially in peak season. We have a structure in place that supports Campsite Managers through training, regional management and support functions including Operations, HR, Finance and Business Systems teams.
In return, we offer our employees:
A competitive salary
A free pitch with electric and services
Club pension scheme with company contributions above minimum levels
Free Life Assurance from your second season
Free Membership of the Club, with its associated discounts on external companies products, services, and leisure activities.
To apply, please send in a CV and cover letter to email@example.com including unit type or for more information contact our recruitment team.
Applicants must possess their own unit to live in while on site. Pitch and electiric is provided.
Holmsley is situated on an old airfield on the edge of the New Forest. There is a large heathland next to the site with ponies grazing and paths suitable for cycling and walks.
The site has a shop, takeaway and three toilet and shower blocks. There is also a dedicated Rally Field for large groups.